Privacy Policy
Charles Tennant Ireland
Last updated: 17 October 2025
1. Who we are (Data Controller)
This Privacy Policy explains how Charles Tennant & Co. (Eire) Ltd. (“we”, “us”, “our”) collects and processes personal data via charlestennant.com (the “Site”).
Address: Unit J, Aerodrome Business Park, Rathcoole, Dublin, D24 FP89, Ireland
Tel: +353 1 451 4099
Email: info@ctennant.ie
2. Scope
This Policy covers visitors to the Site, customers, prospective customers, suppliers and other business contacts. It applies alongside our Cookie Policy and any fair-processing notices shown when we collect data.
3. The data we collect
• Identity and contact data: name, job title, company, email, phone, address.
• Enquiry and correspondence data: messages you send us, notes of calls and meetings.
• Transaction data: orders, quotes, deliveries, invoices, payments (processed by third-party providers; we do not store full card details).
• Technical and usage data: IP address, browser, device, pages viewed, time on page, referral source, and similar analytics.
• Cookie data: see our Cookie Policy.
• Supplier and partner data: contact details, contracts, performance and compliance records.
4. How we obtain data
• Directly from you (web forms, email, phone, meetings, events).
• Automatically via cookies and analytics when you use the Site.
• From third parties (group companies, public sources, referrals, credit-reference and compliance-screening providers).
5. Purposes and legal bases
• Responding to enquiries, providing quotes, and performing contracts — performance of a contract; legitimate interests (to operate our business).
• Customer service, account management, deliveries and invoicing — performance of a contract; legitimate interests; legal obligations.
• Marketing communications (B2B updates, product news) — legitimate interests; where required, consent. You can opt out at any time.
• Website operation, security and analytics — legitimate interests (to keep our Site secure and improve it) and consent for non-essential cookies.
• Compliance and risk (tax, regulatory, product stewardship, sanctions/anti-bribery screening, health and safety) — legal obligations; legitimate interests.
6. Sharing your data
We may share personal data with:
• Group companies and manufacturing/distribution partners to service your enquiry or order.
• Trusted service providers (hosting, IT support, email, CRM, analytics, delivery and logistics, professional advisers).
• Regulators and authorities where required by law.
• Potential buyers or investors in the event of a corporate transaction (under appropriate confidentiality safeguards).
Recipients are required to keep data secure and use it only for agreed purposes.
7. International transfers
If data is transferred outside the EEA/UK, we will ensure appropriate safeguards (e.g., adequacy decisions or Standard Contractual Clauses, with supplementary measures where necessary). You can request details of these safeguards.
8. Retention
We keep data only as long as necessary for the purposes above, including legal and regulatory requirements and dispute resolution. Typical periods:
• Enquiries (no sale): up to 24 months after last contact.
• Customer and supplier records: contract term plus 6–10 years (statutory/limitation periods).
• Marketing lists: until you opt out or after sustained inactivity, then securely suppressed.
• Technical logs/analytics: typically 12–26 months (see Cookie Policy for specifics).
9. Your rights
Under GDPR and Irish law you may request: access, rectification, erasure, restriction, portability, and you may object to processing (including direct marketing). Where we rely on consent, you may withdraw it at any time. You can lodge a complaint with the Data Protection Commission: dataprotection.ie.
10. Marketing preferences
You can opt out of marketing emails at any time via the unsubscribe link or by contacting info@ctennant.ie. We do not sell your personal data.
11. Cookies and similar technologies
We use essential cookies to make the Site work and, subject to your consent, analytics and similar technologies to improve performance. For details and how to change settings, see our Cookie Policy.
12. Security
We implement appropriate technical and organisational measures to protect personal data, including access controls, encryption in transit where appropriate, secure hosting and staff confidentiality obligations. No method of transmission or storage is completely secure.
13. Children
Our Site and services are business-to-business and not directed to children. We do not knowingly collect personal data from children.
14. Third-party sites
Our Site may link to third-party websites. Those sites have their own privacy policies; we are not responsible for them.
15. Changes to this Policy
We may update this Policy from time to time. The latest version will be posted on this page with the “Last updated” date.
16. Contact us
Questions or requests about this Policy or your rights:
Charles Tennant & Co. (Eire) Ltd.
Unit J, Aerodrome Business Park, Rathcoole, Dublin, D24 FP89, Ireland
Tel: +353 1 451 4099
Email: info@ctennant.ie